Machine Location (Demo)

Locations represent the physical places where your machines are installed -- a bar, bowling alley, laundromat, or any other venue. Every machine must be assigned to a location, and collections, reports, and ticket routing are all organized by location.

Location Name

The name used throughout the system to identify this venue. It appears on collection entry dropdowns, all reports, ticket submissions, and QR labels. Use a clear, unique name -- duplicate location names will cause confusion across reports. If you have multiple locations at the same venue (e.g. a bar with an upstairs and downstairs floor), distinguish them in the name (e.g. "Main Street Bar - Main Floor", "Main Street Bar - Upstairs").

Operator Split

The operator split defines what percentage of coin earnings belongs to you (the operator) versus the location owner. It is entered as a decimal between 0 and 1 and can be set independently per machine type at each location.

Common split values:

Splits appear on the Collections Report as the Op Split (operator share) and Loc Split (location share) columns. Different machine types at the same location can have different splits -- for example, pinball at 60/40 and redemption at 50/50.

Staff Ticket CC

When a customer submits a new repair ticket for a machine at this location, the shop owner automatically receives a notification email. The Staff Ticket CC setting lets you assign one or more staff members to also receive a copy of that same email.

This is useful when specific staff members are responsible for a particular venue -- they get notified immediately when something needs attention at their location without having to check the ticket board manually.

• Only active staff members appear in the list.
• Check as many staff members as needed -- each will receive their own copy of the notification email.
• Leave all boxes unchecked if no CC is needed for this location.
• The CC email is sent at the same time as the owner notification and contains identical information.
• If a CC'd staff member is later deactivated, they are automatically excluded from future emails -- no update to the location is required.

Active / Inactive

Inactive locations are hidden from the collection entry dropdown and new machine assignments. Their historical data -- collections, tickets, and reports -- is fully preserved. Set a location to inactive when a venue relationship ends rather than deleting it, so your earnings history stays intact.

Deleting a Location

A location cannot be deleted if any machines or open tickets are currently associated with it. Reassign or close those first. Deleting a location also removes any split records attached to it but does not affect collection history already recorded.