Privacy Policy and Terms & Conditions

Effective Date: January 2026

Welcome to Coin-Op Repairs

This Privacy Policy and Terms & Conditions outline how we collect, use, and protect your information, and the terms under which you use our services.

Privacy Policy

1. Information We Collect

- Personal Information: When you create a service ticket, we may collect your name, contact number, email address, and other relevant details.
- Usage Data: We collect information about your interactions with our website, including ticket details and communication logs.

2. How We Use Your Information

- To process and respond to your service requests.
- To send you updates, notifications, and alerts via SMS or email.
- To improve our services and website functionality.

3. Use of Twilio for Messaging

- We use Twilio's messaging services to send notifications related to your service tickets.
- Twilio may collect and process your phone number and message content in accordance with their privacy policies.

4. Data Sharing and Security

- We do not sell or rent your personal information.
- Your data is protected with appropriate security measures.
- We may share your information with third-party service providers (like Twilio) for operational purposes.

5. Your Rights

- You can request access to your personal data.
- You can request correction or deletion of your data.
- You may opt out of receiving SMS notifications by contacting us.

6. Changes to This Privacy Policy

- We may update this policy periodically. Changes will be posted on this page with an updated effective date.

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Terms & Conditions

1. Use of Our Services

- You agree to provide accurate information when creating a service ticket.
- You agree not to misuse our messaging system or send spam or harmful content.

2. SMS Notifications

- By submitting your phone number, you consent to receive SMS notifications related to your service tickets.
- Standard message and data rates may apply.

3. Limitations of Liability

- We are not responsible for any delays or issues caused by Twilio or other third-party services.
- We do not guarantee the delivery of SMS messages.

4. Termination

- We reserve the right to suspend or terminate your access to our services at any time.

5. Governing Law

- These terms are governed by the laws of Nevada, United States.

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Contact Us

If you have any questions or concerns about this Privacy Policy or Terms & Conditions, please contact us here.